The New Frontier in Utility Customer Experience & Digital Payments
4 October 2022 | 12 pm – 1 pm (AEDT)
As utilities gear up for digital CX and payments transformation, here is an unmissable session where, global leaders in utility transformation unveil what goes behind successful projects.
Hear directly from Global heads of Customer Experience & Payments at SEW, share stories of transformation of utility providers in North America as they embark upon their digital reimagination journey to delight customers and meet the growing expectations regarding sustainability, digital payments, eMobility and demand response.
Know the best practices from transformation journeys of over 360+ businesses CX transformation. We will also discuss the impact of new technologies right from digital self-service to payments modernization and what utilities need to do to deliver hassle-free, frictionless CX & payment experiences to customers.
- Key trends shaping customer experience in the utility sector
- Best use cases for deploying customer-centric technologies to enrich CX
- New innovations in delivering a seamless payment experience to customers
Harish Raju, Vice President – Customer Experience, SEW
Steven Mazur, VP – Digital Payments, SEW