Data and cloud strategies that drive customer growth
To thrive in today’s energy economy, utilities are designing robust new customer offerings and more comprehensive customer journeys. The industry is at a pivotal moment, when computing technology is fully able to support today’s customer-driven utility business models. This is the perfect opportunity to create a utility IT stack that can evolve with both customer experience transformation and utility business requirements.
Download the new utility industry guidebook to learn:
- How utilities are responding to the convergence of digital capabilities and customer experience transformation
- How to make progress on utility digital and cloud transformation, without tearing out or custom-coding on top of legacy systems
- How to choose the right foundational platform for your utility’s customer experience goals – pros and cons of different approaches
The Salesforce Energy and Utilities Cloud helps utilities thrive in a customer-centric, digital age. With this industry-specific platform, utilities and retail energy suppliers are rapidly modernising customer operations for their sales, service and field teams.
Download the new industry guidebook from Vlocity, now Salesforce Industries!
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Salesforce Industries, formerly Vlocity, is a leading provider of industry-specific cloud and mobile software for the world’s top communications, media and entertainment, energy, utilities, insurance, health, and public sector organisations. Salesforce Industries possesses deep expertise in vertical industries, enabling organisations to digitally transform, simply and seamlessly. Leveraging industry-specific processes and data models across any channel, Salesforce Industries helps customers increase sales and digital adoption, improve service, marketing agility, and operational efficiencies.